RMA Request Form

RMA Request Form
Before completing this form please review our Returns Policy and be prepared with the following information. Some of this information is not required, but will help complete the RMA process more quickly.

1)    Original Purchase Order Number (optional)
2)    Original Invoice / Sales Order Number (required)
3)    Part Number(s) (required)
4) Photograph(s) of the damaged item(s) (if applicable)

With this information we will be able to expedite the process.

- Rackmount Solutions RMA Department

Contact Information
Company Name:*
Main Contact Name:*
Main Contact Email:*
Main Contact Phone Number:*
Billing Address:*
Location of Goods:*

RMA Part(s) Information
Invoice / Sales Order Number:*
Purchase Order Number:
Part Number(s), Serial Number(s) if they apply, and Quantity:*
RMA Request Information
RMA Request Reason:*
Please Explain:*
Has the item been opened?

YesNo
Can the item be sent back in its original packaging?

YesNo
Is the item in NEW condition?

YesNo
Attach Photo of Damage:

Upload a File

Cancelof
RMA Action Request:*
Sales Order for Alternative Part:

Certification
By submitting this form I do certify that the information in this form is correct. I understand that falsification of any information provided on this application will disqualify me from an RMA.

Please note that all returns must have the original packaging, be in new, resalable condition, and include any hardware, instructions or accessories that came with them. All returns are also subject to a 25% restock fee as per the returns policy located on our website.

RMA's make take 3-5 business days to process. We will update you on the status of your RMA as soon as possible.
I agree.*

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