The Euan's Guide Access Survey 2019

The Euan's Guide Access Survey 2019
Every year the Access Survey reveals what disabled people and those closest to them think about the standard of disabled access today.

When completing the survey we ask that you think specifically about the experiences you have had in 2019.

The survey may take over 15 minutes to complete but the information you provide is extremely useful and you can skip any questions that you do not feel are relevant to you.
In the past year do you feel that there has been any change to overall levels of access for disabled people in the UK?

Access has improved Access has stayed the same Access has got worse
Would you like to tell us more about the overall levels of access?
Can you explain why you have chosen that answer? Is there a specific example that comes to mind?
Thinking about accessibility, how confident are you about visiting new places?

Very confident Moderately confident Neither confident nor unconfident Moderately unconfident Very unconfident
When visiting a new place, do you try to find disabled access information about it beforehand?

Yes No
If yes, how do you find this information?

I contact the venue directly I check their website I ask friends, community groups or other people I use Euan's Guide I search the internet
If you have used a venue's website to check disabled access before visiting, have you ever found the information to be misleading, confusing or inaccurate?

Yes No
Would you like to tell us more about your experience on venues' websites?
What made the information misleading, confusing or inaccurate? Is there a specific example that comes to mind?
Have you ever experienced a disappointing trip or had to change your plans because of poor accessibility?

Yes No
Would you like to tell us more about being disappointed or having to change your plans?
What are the barriers to access that you commonly find when out and about?

I couldn’t get into the venue (e.g. lack of automatic doors, ramp or directions) I couldn’t get around the venue (e.g. lack of lifts, narrow corridors, too little space or poor layout) I was not able to participate in the same way as others (e.g. can't take part in the activity) The environment made me uncomfortable (e.g. too loud, bright or overstimulating) The facilities weren’t what I expected (e.g. lack of hoist, faulty equipment, broken lift) There were no alternative formats to suit my requirements There was no access to a toilet that suits my requirements Staff attitudes or not getting the required assistance from staff Staff being unsure how to work equipment (e.g. such as portable ramps, hearing loops) A lack of accessible transport options to the venue A lack of appropriate parking available
Would you like to tell us more about the barriers to access that you face?
I am more likely to visit somewhere new if...

I can find relevant access information about the venue I feel welcomed by staff or the venue appears to care about accessibility It has been recommended to me by someone with similar requirements I can see pictures and read what others have said beforehand
If a venue has not shared its disabled access information I...

Avoid going because I assume it is inaccessible Phone or email the venue to check accessibility Check Euan's Guide to see if it has been reviewed Take a chance and go anyway
How likely are you to share your experiences of disabled access with others?

Very likely Moderately likely Neither likely nor unlikely Moderately unlikely Very unlikely
Would you like to tell us more about sharing your experiences?
When somewhere has good accessibility do you...

Tell the venue Tell others about it Make a return visit Review it on Euan’s Guide Share it on social media
When somewhere has bad accessibility do you...

Tell the venue Tell others about it Review it on Euan’s Guide Share it on social media
In your experience, how would you rate the accessibility of the following types of places?

In your answers consider what the accessibility has been like when you have visited these places in 2019. Please only complete those that apply to you (where you have visited this type of venue in the past year).
Pubs and bars

Most are excellent Most are good Most are average Most are poor Most are very poor Don't know
Cafés and restaurants

Most are excellent Most are good Most are average Most are poor Most are very poor Don't know
Shops

Most are excellent Most are good Most are average Most are poor Most are very poor Don't know
Museums and art galleries

Most are excellent Most are good Most are average Most are poor Most are very poor Don't know
Historic attractions

Most are excellent Most are good Most are average Most are poor Most are very poor Don't know
Visitor attractions

Most are excellent Most are good Most are average Most are poor Most are very poor Don't know
Cinemas and theatres

Most are excellent Most are good Most are average Most are poor Most are very poor Don't know
Concert halls and music venues

Most are excellent Most are good Most are average Most are poor Most are very poor Don't know
Events and festivals

Most are excellent Most are good Most are average Most are poor Most are very poor Don't know
Hotels

Most are excellent Most are good Most are average Most are poor Most are very poor Don't know
Sporting Stadiums

Most are excellent Most are good Most are average Most are poor Most are very poor Don't know
Leisure and Sports Centres

Most are excellent Most are good Most are average Most are poor Most are very poor Don't know
Transport hubs (e.g. airports and train stations)

Most are excellent Most are good Most are average Most are poor Most are very poor Don't know
Outdoor (e.g. parks, trails and nature reserves)

Most are excellent Most are good Most are average Most are poor Most are very poor Don't know
Hospitals and healthcare venues

Most are excellent Most are good Most are average Most are poor Most are very poor Don't know
Public and council buildings

Most are excellent Most are good Most are average Most are poor Most are very poor Don't know
Euan’s Guide will be selecting one National Venue of the Year as well as awarding Regional Venues of the Year. Are there any venues that you feel have gone above and beyond this year in terms of their accessibility?

Nominate venues Skip this section
Please give the name and location of the venue you would like to nominate for National Venue of the Year 2019 as well as your reason for the nomination.
Please give the name and location of the venue you would like to nominate for Regional Venue of the Year 2019 as well as your reason for the nomination.
We would now like to ask some questions about your experiences in accessible toilets

Take part Skip these questions
Have you ever come across an accessible toilet that you were unable to enter?

Yes No
What are the most common problems you encounter with accessible toilets?

Not enough space The layout Too many things in the way making it difficult to manoeuvre Dirty Not having the right equipment or it has not been installed correctly Confusing signage Lack of visual contrast No tactile guidance Getting in and out No Changing Places facilities Don’t know
Have you ever avoided going somewhere because you knew it didn’t have an accessible toilet?

Yes No
Have you ever had to use an emergency cord to call for help?

Yes No
How often do you see a red emergency cord that is potentially dangerous in an accessible bathroom? (This could include not having an emergency cord or having a cord that has been cut too short, tied up or put out of the way so that it could not be reached by someone lying on the ground)

Every day Most days Once a week A few times a month Once a month A few times a year Once a year Less than once a year Never
What is the strangest thing you have ever found in an accessible toilet?
You're almost done! We just have a few questions about you.

We would appreciate if you could let us know where you live so that we can map what access is like across the county.
Where do you live?

England Scotland Wales Northern Ireland Republic of Ireland
Please tell us which county you live in:
When 'out and about', most of the time you are..

With friends or family With a carer or PA By myself With a club or group
Are you...

A disabled person Family member or friend of a disabled person Carer or PA Teacher, Social Worker or Healthcare Professional I’d rather not say
What change would make the biggest difference to you getting out and about more easily?
Do you have anything else you would like to tell us?

Yes No
Please add your comments
I would like to:

To be entered into the £25 Amazon voucher draw To receive newsletters from Euan's Guide To receive newsletters from Disabled Access Day To receive a copy of the survey results None of the above
Please enter your email address
example@example.com (Leaving an email address is optional. If you do not provide a valid email address then we will be unable to enter you into the prize draw.)
This survey is being carried out by Euan's Guide and Disabled Access Day. The Access Survey is an annual survey which asks disabled people and those around them their views of disabled access provision. The results of this survey will be published in the 2019 Access Report and used online and in print. By clicking ‘I accept’ you agree that Euan's Guide and Disabled Access Day can anonymously publish any comments you have shared in this report. As the report is publicly available, these comments may also be shared by third parties.

I accept I do not accept
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