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  • Learning Technology Help Request

  • This portal is designed to help you get the support you need. Once you complete the form your request will be sent to our support desk.

    Our support desk is staffed Monday - Thursday 8.30am - 5.00pm and Friday 8.30am - 4.30pm.

    If your request is received outside of these times it will be actioned the next working day.

  • Please note the College is closed from 4pm, 23rd December 2024 to 9am, 3rd January 2025. Any support requests received when the College is closed will be answered until the College reopens in January. 

  • Student Help Request

  • Staff Help Request

  • Please note if your password appears to no longer work meaning you cant login to Cloud or email, please call the Tech Support team on 01296 588600 to request assistance.

    The Learning Technology team are not able to reset Staff Member's passwords through this form, you must call. 

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  • Parent/guardian Help Request

  • Students can access Remote Learning through Cloud, the Virtual Learning Environment. This can be accessed through the following link:

    https://cloud.buckscollegegroup.ac.uk/

    About Cloud

    Students can find their courses on Cloud click the My Courses option in the top menu.

    Tutors will be putting on resources and work for students to complete on their  course. 

    When its time to submit their work, tutors will place submission activities such as a Turnitin Submission or Assignment Submission to allow students to upload and submit their work for marking. 

    Students will receive feedback from your tutor digitally either through email (to the student email address) or in the submission box. 

    To check college email click the Email icon on the Cloud homepage. 

    Every course is different so look for guidance on each Cloud course. We have put together a "Support for students" area on Cloud to provide guides and videos to make each task easier for students. 

    Not able to login?

    If the student is unable to login to Cloud, please use this form to request a password reset by selecting "Student" on the first page, and then "Logging onto Cloud (Password Reset). 

    If the query regards something other than technical support please contact the relevant college staff team for further assistance. 

    You can find key college contacts on the following webpage:

    https://www.buckscollegegroup.ac.uk/contact

    If this infomation doesnt answer your question please click Next below to raise a technical support ticket. 

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