First, locate your device's "model" number.
- The model number we need is only visible on the device's label.
- If you have an external hard drive, you need to disassemble the enclosure and remove the bare hard drive.
- If your hard drive is inside your computer, it needs to be removed first.
- If you have a RAID containing various hard drive models, list all model numbers.
Click here for help locating the model number on your device's label.
Once you have identified your device's model number, click NEXT.
If you couldn't locate your model number, you can upload a photo of your device at the end of this form.