CONTRACTOR SURVEY #1

NAME

FIRST LAST

EMAIL

COMPANY

HOW LONG HAVE YOU USED OUR SERVICES?

LESS THAN A YEAR 1-2 YEARS 3+ YEARS 5+ YEARS

WHAT SERVICES DO YOU USE?

PERMIT SERVICES HERS TESTING ENERGY UPGRADE PROGRAM

RATE OUR OFFICE SERVICES

	VERY SATISFIED	SATISFIED	SOMEWHAT SATISFIED	NOT SATISFIED
OVERALL SERVICE QUALITY
KINDNESS & POLITENESS
HELPFULNESS
INTERACTIONS WITH OUR OFFICE
RESPONSE TIME
RESOLVING JOBS WITH COMPLICATIONS
JOB TURNAROUND TIME
ATTENTION TO DETAIL
PROFICIENCY IN SERVICES

SUGGESTIONS TO HELP IMPROVE OUR OFFICE SERVICES

EVALUATE OUR HERS RATERS

	VERY SATISFIED	SATISFIED	SOMEWHAT SATISFIED	NOT SATISFIED
RATERS ARE WELL TRAINED
DRESSED PROFESSIONALLY
SERVICE WAS PROFESSIONAL
ACCOUNT REPRESENTATIVES RESPONDED IN A TIMELY MANNER

SUGGESTIONS TO IMPROVE OUR HERS / FIELD SERVICES

DID YOU HAVE ANY ISSUES ON YOUR EUC PROJECT?

NO YES

WERE YOUR ISSUES REGARDING IPERMIT SERVICES OR EUC PROGRAM PARAMETERS & QUALITY CONTROL?

IPERMIT SERVICES EUC PROGRAM ISSUES

EVALUATION OF OUR BPI RATERS & SERVICES

	VERY SATISFIED	SATISFIED	SOMEWHAT SATISFIED	NOT SATISFIED
INTERACTIONS WITH ACCOUNT MANAGER
PROBLEM JOBS REPORTED & CLEARLY EXPLAINED
COMMUNICATION WITH CLIENTS
RATERS ARE WELL TRAINED
DRESSED PROFESSIONALLY
ARRIVED ON SCHEDULE
PERFORMED JOB IN TIDY MANNER
MAXIMIZED REBATE POTENTIAL

SUGGESTIONS TO IMPROVE YOUR REBATE PROGRAM EXPERIENCE

OVERALL COMPANY EVALUATION

WOULD YOU RECOMMEND IPERMIT SERVICES?

YES NO

DO YOU HAVE ANY GENERAL SUGGESTIONS TO HELP US IMPROVE OUR SERVICES?

WE REALLY APPRECIATE YOU TAKING THE TIME TO COMPLETE OUR SURVEY.

ONCE YOU CLICK SUBMIT IT WILL NOTIFY US IN OUR SYSTEM TO APPROVE YOUR $25 CREDIT.

SURVEY FOR CONTRACTORS