Customer Satisfaction Survey

Customer Satisfaction Survey

Tell us about your recent interaction with the Indiana Department of Education.

Please answer questions 1-4 based on your most recent interaction with the Indiana Department of Education-an interaction where you reached out to the Department for help or support.

1. I was able to easily reach the person or program area I was trying to contact.*

	1	2	3	4	5

1 is Strongly Disagree, 5 is Strongly Agree

2. I received a timely answer to my inquiry or request for information.*

	1	2	3	4	5

1 is Strongly Disagree, 5 is Strongly Agree

3. The DOE representative with whom I spoke or corresponded was courteous and helpful.*

	1	2	3	4	5

1 is Strongly Disagree, 5 is Strongly Agree

4. The DOE representative with whom I spoke or corresponded was knowledgeable.*

	1	2	3	4	5

1 is Strongly Disagree, 5 is Strongly Agree

5. Which area of the department was your primary contact for this interaction?*

Rank the usefulness of Communication Channels from the Department.

Rank the usefulness the communication channels from the Indiana Department of Education. Please mark Not Applicable (N/A) if you are not familiar with the channel.

6. The DOE Web site (www.doe.in.gov) is a useful communication channel.

6. Dr. Jenner’s Friday Message is a useful communication channel.*

8. Learning Connection Communities are useful communication channels.

9. DOE Social Media (Twitter, Facebook, Instagram) are useful communication channels.

7. What ideas, questions or comments do you have for the Indiana Department of Education?

Tell us about yourself.

8. Which of the following best describes you?*

9. About how often would you say you interact with IDOE employees?*

Not very often (several times a year at most)Somewhat regularly (one or more times a month)Quite regularly (on a weekly basis)Frequently (more than once a week on average)

10. Optional: Your Name

First NameLast Name

11. Optional: Your E-mail Address

End of Survey.

Created for John Keller on 03/01/2017