Report A Problem

Name*

First NameLast Name

BWWB 12-digit Account Number:

Address*

Street Address

Street Address Line 2

CityState / Province

Postal / Zip CodeCountry

E-mail:*

Phone Number:*

Area CodePhone Number

Choose the type of problem you need to report:*

Report a leak or water outageReport a water pressure issue (high, low or fluctuating)Report discolored water or water with an odorReport a missing or broken meter lidReport a fire hydrant theftReport water theftReport a stolen water meterReport a problem using online Bill PayRequest a Meter Re-Read / Report a High Bill

What level of leak are you reporting?

LEVEL 1 Leak (no water flow, traffic hazards, major damage to property)LEVEL 2 Leak (reduced water flow, standing water, meter leak)LEVEL 3 Leak (damp spots on soil or pavement or slow flow of water)

Not sure which leak level to select? Click HERE for more explanation of the different types of leaks.

Please note! Customers are allowed one(1) free re-read per 12 months. If you have already requested a re-read within the last 12 months, a re-read fee of $36 will be charged to your account.

We thank you for keeping us informed about leaks you come across in our service area. BWWB staff will visit the site to evaluate the leak prior to repair. By prioritizing repairs, BWWB is able to maximize the efficiency of our repair crews and ensure we quickly address the most serious issues first, which helps keep our rates low for all our customers.

Please provide some details of the problem you are reporting:

PLEASE PROVIDE A PHOTOGRAPH OF THE ISSUE, IF POSSIBLE. (Please provide a photograph of ALL leaks for proper prioritization. To better aid our assessment, please take photo 3 to 5 feet away from leak.)

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REPORT A PROBLEM