Nectar_160516_Training

How many Nectar points does a customer receive for each £1 they spend in a Sainsbury's store?*

One point per £1 spentTwo points per £1 spentThree points per £1 spent

How many Nectar points does a customer collect per litre of fuel purchased at Sainsbury's?*

One pointTwo pointsThree points

Which items, amongst others, can you not collect Nectar points on in Sainsbury's?*

Spirits & liqueursNappiesDiesel

What is the value of 1,000 Nectar points to spend in Sainsbury's?*

£2.50£5.00£7.50

How do customers spend their Nectar points within Sainsbury's stores?*

Use Nectar vouchersOver the phoneSwipe their card as they go through the till

Which of these statements is true?*

You can only collect and spend Nectar points in Sainsbury's storesNectar is part of a coalition, there are a number of partners you can collect and spend points with including Sainsbury'sYou can collect and spend points in store and online at Sainsbury's and Homebase

Which large energy provider can you collect Nectar points with?*

British GasScottish PowerEON

How many Nectar eShops are there?*

Around 400Around 450Over 500

Do Nectar cards need to be registered in order for customers to spend their points?*

YesNo

How old do customers need to be to apply for a Nectar card?*

161821

If you don't know the answer to a question relating to Nectar from a customer or store colleague what should your response be?*

To guessSay that you are not 100% sure and direct them to the Nectar website or helpline

It is important that customer applications are completed...*

In full, in upper case letters, in black inkIn upper case lettersBy the customer

What should you do with your Nectar applications after your shift?*

Send directly to NectarPost them in the Nectar box in storeSend them to ODM in the ODM pre-paid envelope provided in a Royal Mail post box

It is important to post your Daily Summary sheet with completed applications at the end of every shift?*

Yes, completed applications MUST be sent to ODM at the end of each shift and not taken homeNo, you can post within the following week

How should all completed application forms be sent to ODM?*

IndividuallyOnly 25 applications to be sent within each ODM prepaid envelopeAll applications to be sent in one ODM prepaid envelope

Can a customer have more than one card on their account?*

NoYes, they can have one additional card holderYes, they can have up to 99 additional card holders that collect points on one account

You will encourage new and existing customers to swipe their Nectar card when?*

TodayTomorrowYesterday

Which of the following statements is true?*

It does not matter if you miss out any customer informationNobody will check if details are correctCustomer and address verification will be done on all applications at ODM to ensure applications are valid and genuine. You will not be paid for any application if the mandatory fields are not complete.

What are the mandatory fields on the application?*

Full address, customer name, customer signature and dateFull address, customer name, date of birth, customer signature and dateFull address, customer name and customer signature

What should you do if you approach a customer who already has a Nectar card?*

Ignore themRemind them to swipe their Nectar card every time they pay for shoppingSign them up again

What happens if applications are taken from existing customers?*

The customer will receive another Nectar cardNothing, nobody will knowA report is delivered to ODM that will show duplicate applications

What must you always do before going on a break?*

Inform Customer Services that you are taking a break and what time you will be backCall ODMTell no one you are going on a break

How many minutes break are you entitled to during your 8 hours shift?*

60 minutes90 minutes45 minutes

If you are challenged by the management team on any issue what should you do?*

Challenge backDon't take on board their adviceCall ODM for advice

What do you wear with the branded T-shirt?*

Anything you wantSmart black trousers and smart black shoesTrousers and high-heeled shoes with open toes

What can you put on under the branded T-shirt to keep warm?*

A hoodieA long sleeved top in any colourA black long sleeved top

What must you do when you arrive at the store?*

Text your results to ODMSign and time the signing in book at the customer service deskSpend time in the car park

Have you confirmed the shifts you are due to be working with ODM?

Full Name*

First NameLast Name

Exec Code*

6 digit ODM code

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That's the Assessment done, just a couple more questions...