Nectar_160516_Training

How many Nectar points does a customer receive for each £1 they spend in a Sainsbury's store? *

One point per £1 spent Two points per £1 spent Three points per £1 spent

How many Nectar points does a customer collect per litre of fuel purchased at Sainsbury's? *

One point Two points Three points

Which items, amongst others, can you not collect Nectar points on in Sainsbury's? *

Spirits & liqueurs Nappies Diesel

What is the value of 1,000 Nectar points to spend in Sainsbury's? *

£2.50 £5.00 £7.50

How do customers spend their Nectar points within Sainsbury's stores? *

Use Nectar vouchers Over the phone Swipe their card as they go through the till

Which of these statements is true? *

You can only collect and spend Nectar points in Sainsbury's stores Nectar is part of a coalition, there are a number of partners you can collect and spend points with including Sainsbury's You can collect and spend points in store and online at Sainsbury's and Homebase

Which large energy provider can you collect Nectar points with? *

British Gas Scottish Power EON

How many Nectar eShops are there? *

Around 400 Around 450 Over 500

Do Nectar cards need to be registered in order for customers to spend their points? *

Yes No

How old do customers need to be to apply for a Nectar card? *

16 18 21

If you don't know the answer to a question relating to Nectar from a customer or store colleague what should your response be? *

To guess Say that you are not 100% sure and direct them to the Nectar website or helpline

It is important that customer applications are completed... *

In full, in upper case letters, in black ink In upper case letters By the customer

What should you do with your Nectar applications after your shift? *

Send directly to Nectar Post them in the Nectar box in store Send them to ODM in the ODM pre-paid envelope provided in a Royal Mail post box

It is important to post your Daily Summary sheet with completed applications at the end of every shift? *

Yes, completed applications MUST be sent to ODM at the end of each shift and not taken home No, you can post within the following week

How should all completed application forms be sent to ODM? *

Individually Only 25 applications to be sent within each ODM prepaid envelope All applications to be sent in one ODM prepaid envelope

Can a customer have more than one card on their account? *

No Yes, they can have one additional card holder Yes, they can have up to 99 additional card holders that collect points on one account

You will encourage new and existing customers to swipe their Nectar card when? *

Today Tomorrow Yesterday

Which of the following statements is true? *

It does not matter if you miss out any customer information Nobody will check if details are correct Customer and address verification will be done on all applications at ODM to ensure applications are valid and genuine. You will not be paid for any application if the mandatory fields are not complete.

What are the mandatory fields on the application? *

Full address, customer name, customer signature and date Full address, customer name, date of birth, customer signature and date Full address, customer name and customer signature

What should you do if you approach a customer who already has a Nectar card? *

Ignore them Remind them to swipe their Nectar card every time they pay for shopping Sign them up again

What happens if applications are taken from existing customers? *

The customer will receive another Nectar card Nothing, nobody will know A report is delivered to ODM that will show duplicate applications

What must you always do before going on a break? *

Inform Customer Services that you are taking a break and what time you will be back Call ODM Tell no one you are going on a break

How many minutes break are you entitled to during your 8 hours shift? *

60 minutes 90 minutes 45 minutes

If you are challenged by the management team on any issue what should you do? *

Challenge back Don't take on board their advice Call ODM for advice

What do you wear with the branded T-shirt? *

Anything you want Smart black trousers and smart black shoes Trousers and high-heeled shoes with open toes

What can you put on under the branded T-shirt to keep warm? *

A hoodie A long sleeved top in any colour A black long sleeved top

What must you do when you arrive at the store? *

Text your results to ODM Sign and time the signing in book at the customer service desk Spend time in the car park

Have you confirmed the shifts you are due to be working with ODM?

Full Name *

First Name Last Name

Exec Code *

6 digit ODM code

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That's the Assessment done, just a couple more questions...