Audio Services Repair Request Form

Audio Services Repair Request Form

Please fill out the form below to receive a Repair Request Number (RRN) Units received without this number on the outside of the box will be refused. Update: We require this form for carry in service as well until the current Covid 19 outbreak is under control. Please check Carry In Service and wait for a reply.
You must have an ticket number before dropping off or shipping in your unit. Units without a ticket number cannot be left or accepted for service.
As our admin staff is remote, please allow 24-72 hours for this number (by email).
Thank you for your understanding.
Carry In or Ship in Service*

Ship In ServiceCarry In Service; I want to stop by with my unit.
Full Name*

First NameLast Name
Company
Address*

Street Address

Street Address Line 2

CityState / Province

Postal / Zip CodeCountry
Phone Number*

Area CodePhone Number
Phone Number

Area CodePhone Number
E-mail*
Insurance value for return shipping (back to you)
Please put the value in US Currency that you want us to use when returning your item. Note this may affect the cost of return shipping on non-warranty units.
Insurance value for return shipping (back to you) Note that UPS requires a delivery signature for declared value greater than $999 *
Please put the value in US Currency that you want us to use when returning your item. Note this may affect the cost of return shipping on non-warranty units.
Please let us know how to handle return shipment.

Ship "Signature Required"; Someone will be there to sign for my package.I don't need a signature. Please ship "No Signature Required"
Signature Required for Value > $999
Brand*

Allen and HeathCrownDenon (Home Theater and Stereo Products)Denon DJ (DN)DigitechDODOrangeNADMarantz (consumer AV products)NumarkSoundcraftTascamTeacYamahaOther
Please contact Numark for warranty repair.
https://www.numark.com/support/customer-care/us#:~:text=Contact%20us%20by%20Phone%3A%20401%2D658%2D3131
Please contact Cortek for Digitech Repairs
digitech@cortek.co.kr
Orange Warranty Repairs require an RMA from Orange prior to repair. Please visit this link https://orangeamps.com/rma-request-for-usa-customers/
Please contact DenonDJ https://www.denondj.com/support for warranty service
Manufacturer's Authorization Number. RMA or WA # Please leave blank if not applicable
Type a question
Other Brand not listed above
Model*
Options installed (MDC, input boards etc)
Warranty*
Important! Your manufacture doesn't cover No Problem Found. If we are unable to duplicate a problem you may be liable for diagnostics and return shipping (if applicable).
Date of Purchase*

MonthDayYear
Serial #*
Date Code.
This appears as a date on Crown products and is located below the serial number.
Either submit an image or PDF file below
Purchase Receipt (jpeg, jpg or GIF from a camera or scanner) Select an image from your computer and click Upload
PDF of Purchase Receipt (image from a camera or scanner) Select an image from your computer and click Upload

Browse Files

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Is the problem intermittent?*
Complaint or problem experienced*
Please describe the difficulty with your unit. Example: "Doesn't display picture while watching Cable TV ", "Sound is distorted from left front speaker", " Sound cuts out for a few seconds every hour or so"
Please explain intermittent problem (ie how often, how long, etc)
Enter the message as it's shown*
Type a question
Accessories you are sending or are part of the unit. Remotes, MDC upgrade modules, power cords etc
Type a question*

I understand I need to wait for a ticket number prior to shipment or drop-off of my product(s)
Should be Empty: