If you have difficulty accessing one of the library’s eBook, eAudio, eMusic, eVideo, or other digital media providers, here are some quick tips.
If you are unable to log in, make sure your library card has no blocks. Common blocks include your card being reported as lost; your required annual address verification; and charges greater than $10. If you don’t know your PIN, it is generally the last 4 digits of the telephone number you gave the library when you applied for your card. You can contact the library at 623-930-3600 to have your PIN reset during regular library hours.
If you are unable to download an item, try our Digital Library help documents.
If you need more information about specific providers, try these links:
Did you know that the Glendale libraries offer in-person help? Click here to view a schedule of upcoming help sessions. In addition to the eBook classes listed in the link above, Velma Teague Library offers classes by appointment. Call 623-930-3439 to sign up.
If you received the error message “You have exceeded the maximum number of downloads” in Overdrive, or if you are continuing to experience other issues with using the library’s digital media services, complete the form below.
Please note that fields marked with an asterisk* are required.
If you are experiencing technical support issues with your hardware, software or internet service, please contact the customer support department for your hardware, software or internet service to resolve the issue. The library cannot provide software or hardware-related support for computers, laptops, tablets, smartphones, or eBook readers.