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  • MATERIALS Submit ALL required information. Turnaround will not begin until the necessary materials are received. PROCESSING Requests are processed from 9:00am - 4:00pm EST. Requests submitted after 4pm will be processed the next business day.
    TURNAROUND The turnaround time for pre-pay and proof envelope design services is typically 1-2 business days per proof. Once your design has been finalized and approved, we'll send you the files so you can order your envelopes in ROES. The turnaround for printing envelopes is 3-6 business days. RUSH ORDERS We will do our best to complete requests by your deadline. If you need your order sooner than the standard turnaround time, please contact Customer Service directly at info@richmondprolab.com or 800-262-0515 ext. 105 as soon as possible to discuss what options are available for rush services and/or expedited shipping. Additional fees may apply.
     
    Please visit our Design Services page for more in depth information such as pricing, turnaround, and workflow.
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  •  ACCOUNT INFORMATION

  • Over the course of the year we have been evaluating our design services that we offer. As a result, we've restructured some of our fees for pre-pay/proof designs.

    We are now charging per side when performing edits. To better simplify the pricing we have adjusted the fee for editing any stock or existing design to $10 per side modified (total cost to modify front/back is $20.) All other associated fees will remain the same. All charges will be outlined on your invoice.

    By continuing to fill out this form, you acknowledge these changes. 

  • FORM TYPE

  • The Full-Service Department is a separate paid service, you can learn more here.

    If you will be setting up packages, fullfilling, and submitting orders related to this Pre-pay or Proof design on your own, please select "No".

  •  FORM REQUEST

  • If you have designed your own Pre-pay, you no longer have to fill out this form. You can now order directly from ROES! If you've checked your design with our guides, there should be no problem. If you have doubts, please fill out the remaining details on the next page and the Design Department will inform you of any problems or let you know you're ready to start ordering through ROES.

    If you have questions about this updated process, please contact Customer Service.

  • Great! You do not need to fill out the rest of this form.
     
    You can now order your envelopes through ROES with JPEGs of your final design. The instructions for ordering are outlined below. For your convenience, you can also view these instructions on the info graphic in ROES. If you have any questions or problems ordering in ROES, please contact Customer Service. Don't have ROES? Download it here!
     
    1. Open ROES and log in using your account number and PIN
    2. Click on “Create Order” at the top right, then choose the “Pre-pay Envelope” catalog from the drop down menu on the left
    3. Add the JPEGs of your finished envelope designs to ROES by clicking on the “Add Images” button at the bottom left and browsing to the location of your files
    4. Select the 8.5x14 Pre-pay Envelope product. The first side shown in ROES is the front/no pocket side.
    5. Under “Options”, select whether the front of the envelope should be printed in color, black and white, or left blank
    6. Drag your image onto the product for the front of the envelope. The pink, translucent guide overlay shows the bleed areas and the gray areas show the fold lines and perforation sections on the envelope.
    7. Flip to the back/pocket side of the envelope
    8. Under “Options”, select whether the back of the envelope should be printed in color, black and white, or left blank
    9. Drag your image onto the product for the back of the envelope. Check to be sure none of your design overlaps the blue section labeled “Adhesive Flap”. Nothing can be printed in that area.
    10. Enter the quantity you want to order and click, “Add to Order”
    11. Click on the “Shopping Cart” section at the top right, and then click “Complete and send order” at the bottom right
    12. Enter the shipping information and submit your order
     
    Please note that the turnaround time for printing pre-pay envelopes is 3 business days. View information about shipping methods, carriers, and transit times here. If you need to receive your envelopes faster than the standard turnaround time, please contact Customer Service directly at info@richmondprolab.com or 800-262-0515 ext. 105 as soon as possible to determine what rush services and/or expedited shipping methods are available. 
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  •  UPLOAD DESIGN

  • Please upload your front and back design or submit your files through Hightail if they are too large or you are experiencing problems attaching your files.

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  •  FRONT DESIGN

    The front of your form contains the product images and your studio info and logo.
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  • Richmond Pro Lab Stock Designs 
    Any one of these designs can be changed to suit your needs. For example: any design can be converted to a Proof envelope, product images can be swapped on the School and School Paint designs, Green Screen backgrounds can be added or removed, colors can be changed, or you could even use one of our designs labed for Sports as a School design!
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  • To view larger previews click here. To download our stock designs, visit our website here.
     
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  • PRODUCT IMAGES
    By default, lab stock images will be used to replace any featured products that are not in your packages or add-ons.
     
  • *A fee of $3 per image will be charged for custom product images. Please attach your own photographs and label your files with the product that the photograph should be featured on (i.e. Chromaluxe_Panels.jpg). You may also specify which photographs should be featured on which products in the box below.
  • *Please label your files clearly and as you want them to appear on your form.i.e. ChromaLuxe_Panels.jpg and indicate which stock they should replace in the box below.
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  •  BACK DESIGN

    The back of your form contains your packages, add-on's, and order form.
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  • Richmond Pro Lab Stock Designs

  • To view larger previews click here. To download our stock designs, visit our website here.
     
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  •   PROOF NODES

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    • The front of proof envelopes is the side with no pocket, and typically contains product imagery. The back has the adhesive strip and pocket, and typically contains packages and purchasing information.

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    •   INSTALLATION INFO

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  •  STUDIO INFORMATION

    Only complete what you wish to appear or update. Text will be added exactly as provided.
     
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  • Avoid the wait! If you will be using your design for multiple schools or seasons, we can install your design into our ROES software so that you are able to edit and change the Date of Picture day without filling out a new request for the Design Dept. This is an additional service and will be a one-time minimum installation fee of $10.

    Any text, design, or pricing edits will require a new form submission for the Design Dept to edit your files.

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  •   TURNAROUND FOR DESIGN SERVICES 2+ DAYS

    Turnaround for design services is at least 2 business days and starts once ALL required information has been submitted. Turnaround may vary depending on the scope of your project. Once we receive your request, we will let you know if the expected turnaround will be more than 2 business days. 
     
    Turnaround for design services does NOT include printing or shipping. Once your design is finalized and approved, we'll send you the files along with instructions for placing the order in ROES. The turnaround time for printing pre-pay envelopes is 3 business days. If you need your order faster than the standard turnaround time, please contact Customer Service directly at info@richmondprolab.com or 800-262-0515 ext. 105 as soon as possible to discuss your options for rush services and/or expedited shipping.
     

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  • Custom Designs
    2+ Business Days
  • Modifications to a form on file
    or stock design
    2+ Business Days
  • Verifying a submitted file
    you created
    2 Business Days
    • Turnaround Start 
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    • As stated above, this is only for the final JPGs you will use to order. This does not include printing, installation, or shipping! Please factor in enough time to allow for multiple proofs if necessary, ordering, printing, and shipping. 

    • The date specified above defines the date needed for design services to be completed before ordering or software installation.
       
      Requests for Rush Services will incur a fee of 50% of the order total. Rush Services must be approved by the Design Department. You will be notified if we are unable to accommodate your rush request. Rush services do not apply to software installation, printing, or shipping costs, nor do they impact shipping methods or transit/delivery times.
       
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    •  ORDER DETAILS

      Once your design has been finalized and approved, we'll send you the files along with instructions for placing the order in ROES. The turnaround time for printing pre-pay envelopes is 3 business days. If you need your order faster than the standard turnaround time, please contact Customer Service directly at info@richmondprolab.com or 800-262-0515 ext. 105 as soon as possible to discuss your options for rush services and/or expedited shipping.
       
      You do NOT need to specify any details such as quantity needed or ship-to address in this form since you will be ordering the pre-pay envelopes yourself in ROES after the finalized envelope designs have been sent to you as JPEGs. You will enter those details in ROES.
       

    •   SPECIAL INSTRUCTIONS

    • Browse Files
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    • THANK YOU
      After submitting this request, you should receive a confirmation email with more information.
       
      By submitting this form you agree to the turnaround and pricing designated for design services. Richmond Professional Lab will be responsible for acting only on the instructions received within the request form once it has been successfully received. Richmond Professional Lab does not assume reponsibility for any malfunctions in communications facilities not under its control that may affect the accuracy or timeliness of any request forms you send. 
       
      By clicking submit, you agree to the above Terms & Conditions.
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