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  • To have templates you designed installed into software for easy ordering, please fill out this form. A completed form is required PER TEMPLATE SET.
     
  • 2023 Updates

    Over the course of the year we have been evaluating our design services that we offer. As a result, we've restructured some of our fees for template installation charges.

    As ROES has evolved to allow more freedom in your template designs and choices, we've had reconsider the time taken to install these more complicated template sets. In response we have restructured how we price our template installation fees to be more fair across the board. They have been broken down into 2 categories: Basic and Advanced Installation. Both installation methods still have a $10 minimum installation fee, but our baseline installation fee is now $2 per template and that covers the cost of setup by Design and installation by our Software Techs.

    Basic Installation is for simpler templates with no text effects on dynamic text, few photo nodes, and a static background such as ID cards and basic sports or school templates only requiring dynamic text.

    Advanced Installation will include effects such as color changing backgrounds, multiple text effects, or overlapping photos. While some of these effects are easily achieved in programs such as Photoshop they take a lot more time to prepare for installation as well as to install.

    We have broken down how we will be determining the cost for templates falling under the "Advanced Installation" umbrella below:

     

    TEMPLATE INSTALLATION FEES

    Basic (no/minimal effects) $2 ea/$10 minimum
    Advanced (multiple effects - additional fees apply*, see below) Baseline $2 ea/$10 minimum
    + Multiple Dynamic Text Font Styles/Effects** +$1 per template
    + Curved/Angled Dynamic Text +$1 per template
    + Gradients on Dynamic Features (Text or Background) +$1 per template
    + Color Changing Background (Single Custom Color Picker) + $5 single flat fee
    + Color Changing Background (Custom Colors) + $2 per template
    + Dynamic Font Colors (Custom Colors/Matching Background) + $2 per template
    + Dynamic Font Colors (Pager Tool - You Choose)*** No Additional Fee
    + Overlapping Photos and/or Feathered Edging Requiring Specific Masking + $2 per template

    *Additional fees only apply to dynamic elements that need to be set up separately in ROES and does not apply to static or flattened text/elements.

    **We reserve the right to adjust our charges based on the amount of work required after we have reviewed your templates. You will be notified of potential additional charges before installation if you wish to modify your templates.

    ***Allowing use of the Pager Tool can create the possibility of "breaking" templates, especially in the case of text with effects. All effects to the specific text will need to be added by the user. We only recommend this for users comfortable and familiar with the tool.

    For example:

    6 templates with color changing background, set colors (+$2), with a stroke, drop shadow, (+1) and gradient (+$1) on dynamic text: $6 per template, $36 total install

     

    We have also updated our Invoices to now include template installation charges to better outline the services required on our end to have your templates installed. If you're ever not sure what it may cost to have your templates installed, we can review them beforehand to give you an idea of what to expect before submitting your request. In addition, we have put together a helpful list of information of what is and isn't possible when installing templates due to the limitations within ROES as well as some good design practices to keep in mind when designing your templates.

    As always, we are happy to help you with any designs needs and look forward to working with you in the future! If you have any questions, you can email designrequests@richmondprolab.com directly.

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  •  ACCOUNT INFORMATION

  •  ORDER INFORMATION

    The Design department reviews the template files, and formats them as needed for software installation. You will be notified of any issues with the files so you can make the necessary adjustments and resubmit or request that we make the changes (design fees apply). Templates are installed into software after they are properly formatted. Verification and formatting can take up to 2 business days. It takes an additional 5 business days for the installation process before they are available to place orders. Please plan accordingly.

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  • The date you've selected indicates that you will need Rush Services. Requests for Rush Services will incur a fee of 50% of the order total. Rush Services must be approved by the Design Department. You will be notified if we are unable to accommodate your rush request. Rush services do not apply to software installation, printing, or shipping costs, nor do they impact shipping methods or transit/delivery times.
     
    If you do not need Rush Services, please select a date that allows for our turnaround of 5 business days. 
     
    *If you are submitting this form on a Friday, Saturday, or Sunday the following Monday is considered a rush as it does not allow for our 5 business day turnaround. 
     
    **If you are submitting after 4pm EST, please allow 6 business days for turnaround. We will not receive your request until the morning of the next business day.
  •  ATTACH YOUR FILES

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  • Only one file can be attached, please zip multiple files! If your file exceeds 20MB or you have multiple files, please use our Hightail Dropbox: https://spaces.hightail.com/uplink/RichmondProLab

  •  TEXT & FONT INFO

  • Dynamic text is what will vary depending on your customer (i.e. child's name, year, team, etc.) This text will be editable in ROES.

    • Dynamic Text Start 
    • Please note that we cannot use Adobe Fonts for Dynamic Text. We will find a close alternative if the files contain them.

    • Upload Fonts
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    • Dynamic Text End 
    •   INSTALLATION INFO

    • The Full-Service Department is a separate paid service, you can learn more here.

      If you will be submitting your order using these templates on your own using your preferred software listed below, please select "I will submit this order on my own".

    • View the top of page 4 in our Price Guide to see descriptions of each of these print catalogs.

    •   SURFACE FOR PHOTOGRAPHIC PRINTS

    •   SPECIAL INSTRUCTIONS

    • Upload Extra Files
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    • If you have any questions or concerns, please contact info@richmondprolab.com or 1-800-262-0515 ext. 105
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    • THANK YOU
      After submitting this request, you should receive a confirmation email with more information.
       
      By submitting this form you agree to the turnaround and pricing designated for design services. Richmond Professional Lab will be responsible for acting only on the instructions received within the request form once it has been successfully received. Richmond Professional Lab does not assume reponsibility for any malfunctions in communications facilities not under its control that may affect the accuracy or timeliness of any request forms you send. 
       
      By clicking submit, you agree to the above Terms & Conditions.
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