Note: We will email your design proofs for approval prior to printing.
Fulfillment: Once you submit your order, we will design your template according to the information provided, as well as any special instructions you have requested - usually the same day but always within 1 business day Mon-Fri. Once your design is completed, we will email a proof for your approval. We ask that you approve the supplied proof within 48 hours of receipt, and ASAP for RUSH orders. The total amount - including any additional RUSH fees will be charged to the credit card provided within 24 hours of order being placed.
Edits to final proof: Once a proof has been sent, you may make revisions to the text / layout on your proof prior to printing. If you require more than (3) rounds of text / layout revisions there may be additional charges. If you wish to replace the silhouette photo cut-out originally supplied in your order, there will be an additional $10 fee per person displayed to cut-out a new photo. If you wish to change the template background design once a proof has been sent, there will be an additional $5 fee.
Turnaround: Standard printing turnaround is 3-4 business days for 16pt card stock and 4-8 business days for 38pt card stock. Please note that Rounded Corners requires additional turnaround time to complete.
For questions regarding your order pleased contact us at: firstname.lastname@example.org or call 888-711-4520
Production schedule: Monday – Friday 9am to 5pm EST excluding major Holidays. Orders approved before 5PM EST will be considered ordered the following business day. Any order approved after 5PM EST will be considered ordered on the 2nd business day. We will do everything in our power to correctly produce your job in a timely manner, but cannot guarantee a specific shipping or arrival date. Turnaround is an estimate, and is not to be confused with a guarantee. Please remember extra finishing requires extra production time.
Estimated turnaround time for business card orders is 3-4 business days. For Rush Orders, 2 day turnaround service is available.
The Guarantee of Color and Exact Color Matching: Because of differences in equipment, paper, inks, and other conditions between color proofing and production pressroom operations, a "pleasing color" variation between color proofs and the completed job [as determined by generally accepted trade technical methods] is to be expected. When such a variation occurs, it will be considered acceptable performance. We do not guarantee an exact color match to the art submitted. If the art is submitted as a any color mode other than CMYK we will convert the color mode to CMYK. If there is a color shift we are not responsible for that color shift. If you do not understand the complete specifications we require for submitted art please go to our art submission page for a complete and detailed list.
Realty-Cards.com will not offer credit or a refund for non-matching colors or color shifts. Files submitted at 300 dpi (dots per inch) CMYK .tifs (Tagged Image Format) are more likely to color match than a 300dpi .jpg (Joint Photographers Explorer Group) file submitted in RGB color mode. If files are submitted in any other format than 300dpi CMYK .tifs our prepress will convert the files and there will be color shifting. To prevent this please visit our art submission page for instructions. Realty-Cards.com is not liable for color shifts and will not offer credits or refunds.