Corporate Travel Agent BTM Miami Logo
  • Corporate Travel Agent

  • Position Overview:


    Plan travel itineraries, advise clients, book transportation, research travel information, and assure client satisfaction for travel agency customers.

     

    Areas of Accountability / Tasks

    • Plan and sell transportations, accommodations, and other travel services
    • Cooperate with clients to determine their needs and advise them appropriate supplier travel options and accommodations
    • Provide relevant information, (visas, customs, maps, regulations, etc) based on travelers destinations
    • Deal with occurring travel problems, complaints or refunds
    • Enter data into BTM systems and maintain client files
    • Optimize use of BTM’s preferred suppliers as directed and applicable with each client
    • Participate fully as a team member assisting as needed in completing all functions required to service the customer including ticket processing, reporting functions, research, etc.
    • Quote client with lowest price for the service requested
    • Compare fares with online offering.
    • Maintain a favorable working relationship with company employees to foster and promote a cooperative team oriented working climate conducive to maximizing productivity and efficiency.

     

    Required Skills / Years of Experience / Education

    • Experience (>5 years preferred)
    • Excellent Verbal and Written Communications Skills and Proper English grammar
    • Excellent Follow-Through
    • Cross Functional Collaboration
    • Good interpersonal skills
    • Ability to function in fast-paced, demanding environment
    • Ability to consistently deliver excellent customer service, internally and externally
    • Numerical ability; strong attention to detail
    • Exhibit sound and accurate judgment while identifying and resolving issues in a timely manner
    • Sabre / Amadeus experience (>5 years preferred)
    • Preferred proficiency in Microsoft Office products
    • Degree in Hospitality, Travel, Tourism, Business or relevant field

     

  • Items marked with the * are mandatory.

  •  -
  • Upload a File
    Cancelof
  • Upload a File
    Cancelof
  • Reload
  • Should be Empty: