• OSU Extension Service
    Master GardenerTM Program

    This form is for MGs OUTSIDE OF THE PORTLAND AREA ONLY.

    IF YOU VOLUNTEER IN THE PORTLAND AREA, USE THE METRO MG GET HELP FORM.

  • STOP!

    YOU ARE USING THE WRONG FORM TO SUBMIT A SUPPORT REQUEST. IF YOU VOLUNTEER IN THE PORTLAND METRO AREA - CLACKAMAS, MULTNOMAH OR WASHINGTON COUTIES, YOU MUST USE THE METRO AREA VRS SUPPORT FORM, FOUND HERE:

    HTTPS://METROMG.ORG/GET_HELP/

    Do not continue further with this form, which only applies to Master Gardeners in counties outsite of the Portland Metro Area. Please use the link above to submit your support request for the Metro Area VRS.

    Thank you.

  • Forgot Password

    If you've forgotten your password, please use the FORGOT PASSWORD form to have a new password set and sent to your email address. Then use the Temp Password to access your account. Go to the Profile area (top right of page) and click your name to open a menu where you can then reset your password.

    HINT: If the temp password sent to you "doesn't work" try copying and pasting it from the email into the login form. 100% of support requests saying, "the temp password didn't work" are solved by this.

  • Temporary Password Doesn't Work

    The temporary password is set by the system in response to the use of the FORGOT PASSWORD form. Everytime the form is used, the system resets the password and all earlier passwords for the account are rendered invalid.

    Before you send this support request stating that the temporary password issued by the system doesn't work, please try copying and pasting it from the email sent to you into the login form. Make sure you copy only the password and not any spaces before or after it. 100% of support requests where the temp password, "didn't work" are solved by this method.

    Save yourself and the tech support team time and trouble by simply copying and pasting the temp password into the login form. IT WILL WORK THIS WAY.

  • Technical Issue/Bug

    Any software, be it a web application like the VRS or operating system like Windows or macOS, occassionally requires bug fixes and updates. We are all used to this now.

    In order to help our support team quickly assess your issue and either fix it or offer a solution to you, please describe your situation in as much detail as possible. Note the application name (or menu item which opens it), tell us how the bug or issue happened, tell us about any error messages and if at all possible, send a screen shot or shots of what you are seeing.

    Doing the above will save time and multiple emails back and forth to you in order to understand what is happening.

  • General Comment or Suggestion

    Any software, whether it is a web application like the VRS or an operating system like Windows or macOS, is a dynamic tool which should be constantly viewed as a work in progress. We will be the first to admit that our system is not perfect and can be improved. Just about anything can be made better, given the time and resources.

    For this reason, we welcome comments and suggestions. Even complaints when they are presented in a positive way.

    We're committed to keeping the internet a safe, happy and nice place to exchange ideas. Keep that in mind if your comments, suggestions or complaints are made from an experience of frustration! We'll do the same.

     

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