Personal Training packages expire six (6) months from date of purchase. The Personal Training Coordinator must approve any exception to this policy.
The YMCA of Greater Charlotte upholds the following cancellation policy:
- Any cancellation made within 24 hours of an appointment will be billed accordingly.
- Any emergency involving the client will not be billed
- If a cancellation is made 24 hours (or greater) prior to an appointment, and another time is available on the trainer’s schedule, a client may reschedule without incurring any additional costs.
If a client has registered for personal training and proceeds to withdraw from the program for whatever reason, the following policy is followed:
- By notifying the Fitness Coordinator prior to the second (2nd) session of the program, a reimbursement will be provided.
- After the second (2nd) session, a refund is only possible in the case of an accident, illness, or relocation. In this case, a prorated refund will be given for the remaining length of sessions.
In order to proceed with the YMCA Personal Training program, a Health History questionnaire must be completed. A physician’s referral and/or examination is recommended for all participants with any exercise restrictions a, and for those participants over 50 years of age. Personal Training participants in this category without a physician’s examination or referral acknowledge that they have been informed of its importance and accept full responsibility for their health and well-being. Participants also understand that the leader of this program assumes no responsibility for the participant.
By submitting this form for entering into this Personal Training program, you understand and have read the policies and procedures set forth by the YMCA of Greater Charlotte Personal Training Program, and have exercised the opportunity to discuss your specific needs in relation to participant activity. As a result, you voluntarily request the right to participate in this exercise program. You assume all risks and hazards incidental to the conduct of this program.