Spa Parts Return Form

Spa Parts Return Form
IMPORTANT:
1. Please note that completing this form does not authorize your return. The Spa Care team will review your request and contact you with further instructions on how to proceed. If you return an item without authorization, you will not be refunded.
2. Items that have been installed, used, damaged, or altered cannot be returned. If a return is attempted, you will not be refunded. Please look through the list of all non-returnable items in our Return Policy.
3. If this is a warranty issue, please fill out the Warranty Exchange Request Form instead of the form below.
4. Please note that return requests must be issued within 30 days of item delivery date.
5. If you are returning an item because it was damaged in transit, please be sure to take photos of the damage to the package upon receipt.
6. All authorized returns are subject to a 25% restocking fee unless an error was made by Spa Care, or if the wrong part was ordered and the customer intends to order the correct part from Spa Care.
7. Cost of Return Shipping: Customers are responsible for the shipping costs of returned items unless an error was made by Spa Care.
To ensure that we can process your return as quickly as possible, please complete the following return form:
Name*

First NameLast Name
Email*
example@example.com
Are you a:*

Spa OwnerSpa Professional
Invoice number:*
This number will begins with SC
Order Date*

MonthDayYear
Product Name*
Part Number*
Comments
Reason for return*

Wrong part orderedDo not needDamaged in transitDefective (please fill out Warranty Form)Other
This is a warranty issue, please fill out our Warranty Exchange Form.
Would you like to be contacted by a Spa Care technician to help select the correct part?

YesNo
Subject
Please include digital photos of the part or issue you are facing - this will be especially helpful if you're returning a pump:

Browse Files

Cancelof
A Spa Care team member will contact you soon to discuss next steps.

Please do not return anything without authorization.

If our team authorizes your return, please note that all returned items must be in their original packaging and in unused condition. Authorized returns must be carefully packaged and shipped prepaid by the customer. We suggest that you insure your package and select a traceable service. Shipping charges will only be refunded if an error was made by Spa Care. If you are returning a pump, please take photos of how it has been packaged, and the condition of the pump and box. If it is damaged in transit, you will need pictures to file a claim with the carrier.

Once we receive your returned items, we will process your refund within 7-10 business days. Refunds will be issued to the original payment method used for the order.

Thank you for choosing Spa Care,

We hope to serve you again in the future.
Salesforce Business Hours ID
Case Record type
Case Origin

SCC Webform Return Form Wrong Part OrderedSCC Webform Return Form Do not needSCC Webform Return Form Damaged in transitSCC Webform Return Form Other
Case Origin (Revised)

Original Case OriginType option 2
Unknown contact First Name
Unknown contact Last Name
Should be Empty: