Click & Collect Training Guide v200815

Through Sainsbury's Click & Collect service where do customers collect their groceries from? *

Inside the store From the allocated area in the selected store carpark At the store petrol station

What is the minimum spend on the Click and Collect service? *

There is no minimum spend however there is a £4 charge on orders under £40 £20 £40

How much does the Click & Collect service cost? *

£5 per collection £3 per collection £4 per collection on order under £40, the service is free on orders over £40

When can customers amend/cancel their order up to? *

Up to 1 pm on the day of collection Up to 11 pm the day before collection Customers can amend/cancel their order when they arrive to collect their groceries

How do customers collect their Click & Collect groceries? *

Customers will need to take their booking confirmation, debit/credit card used to pay for order and photographic ID Customers will need to take their booking confirmation and the debit/credit card used to pay for order Customers will need to take their booking confirmation and photographic ID

How long are the collection slots available for customers to selected from? *

30 minutes One hour Two hours

What must you always do before going on a break? *

Inform Customer Services that you are taking a break and what time you will be back Call ODM Tell no one you are going on a break

If you are challenged by the management team on any issue what should you do? *

Challenge back Don't take on board their advice Call ODM for advice

What do you wear with the branded T-shirt? *

Anything you want Smart black trousers and smart black shoes Trousers and high-heeled shoes with open toes

What can you put on under the branded T-shirt to keep warm? *

A hoodie A long sleeved top in any colour A black long sleeved top

What must you do when you arrive at the store? *

Text your results to ODM Sign and time the signing in book at the customer service desk Spend time in the car park

Have you confirmed the shifts you are due to be working with ODM?

Full Name *

First Name Last Name

Exec Code *

6 digit ODM code

Result

That's the Assessment done, just a couple more questions...