Click & Collect Training Guide v200815

Through Sainsbury's Click & Collect service where do customers collect their groceries from?*

Inside the storeFrom the allocated area in the selected store carparkAt the store petrol station

What is the minimum spend on the Click and Collect service?*

There is no minimum spend however there is a £4 charge on orders under £40£20£40

How much does the Click & Collect service cost?*

£5 per collection£3 per collection£4 per collection on order under £40, the service is free on orders over £40

When can customers amend/cancel their order up to?*

Up to 1 pm on the day of collectionUp to 11 pm the day before collectionCustomers can amend/cancel their order when they arrive to collect their groceries

How do customers collect their Click & Collect groceries?*

Customers will need to take their booking confirmation, debit/credit card used to pay for order and photographic IDCustomers will need to take their booking confirmation and the debit/credit card used to pay for orderCustomers will need to take their booking confirmation and photographic ID

How long are the collection slots available for customers to selected from?*

30 minutesOne hourTwo hours

What must you always do before going on a break?*

Inform Customer Services that you are taking a break and what time you will be backCall ODMTell no one you are going on a break

If you are challenged by the management team on any issue what should you do?*

Challenge backDon't take on board their adviceCall ODM for advice

What do you wear with the branded T-shirt?*

Anything you wantSmart black trousers and smart black shoesTrousers and high-heeled shoes with open toes

What can you put on under the branded T-shirt to keep warm? *

A hoodieA long sleeved top in any colourA black long sleeved top

What must you do when you arrive at the store?*

Text your results to ODMSign and time the signing in book at the customer service deskSpend time in the car park

Have you confirmed the shifts you are due to be working with ODM?

Full Name*

First NameLast Name

Exec Code*

6 digit ODM code

Result

That's the Assessment done, just a couple more questions...