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Start Competency Assessment
Through Sainsbury's Click & Collect service where do customers collect their groceries from?
*
Inside the store
From the allocated area in the selected store carpark
At the store petrol station
What is the minimum spend on the Click and Collect service?
*
There is no minimum spend however there is a £4 charge on orders under £40
£20
£40
How much does the Click & Collect service cost?
*
£5 per collection
£3 per collection
£4 per collection on order under £40, the service is free on orders over £40
When can customers amend/cancel their order up to?
*
Up to 1 pm on the day of collection
Up to 11 pm the day before collection
Customers can amend/cancel their order when they arrive to collect their groceries
How do customers collect their Click & Collect groceries?
*
Customers will need to take their booking confirmation, debit/credit card used to pay for order and photographic ID
Customers will need to take their booking confirmation and the debit/credit card used to pay for order
Customers will need to take their booking confirmation and photographic ID
How long are the collection slots available for customers to selected from?
*
30 minutes
One hour
Two hours
What must you always do before going on a break?
*
Inform Customer Services that you are taking a break and what time you will be back
Call ODM
Tell no one you are going on a break
If you are challenged by the management team on any issue what should you do?
*
Challenge back
Don't take on board their advice
Call ODM for advice
What do you wear with the branded T-shirt?
*
Anything you want
Smart black trousers and smart black shoes
Trousers and high-heeled shoes with open toes
What can you put on under the branded T-shirt to keep warm?
*
A hoodie
A long sleeved top in any colour
A black long sleeved top
What must you do when you arrive at the store?
*
Text your results to ODM
Sign and time the signing in book at the customer service desk
Spend time in the car park
That's the Assessment done, just a couple more questions...
Have you confirmed the shifts you are due to be working with ODM?
Please Select
Yes
No
Full Name
*
First Name
Last Name
Exec Code
*
6 digit ODM code
Submit Competency Assessment
Result
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Should be Empty: