You can think of your listing on the Multiple Listing Service database as the "primary listing." This version of your listing contains all of the detailed information that you submitted using the property information form.
When we opt-in to MLS syndication for maximum exposure, partnering sites such as Realtor.com will automatically pull your listing information from the Multiple Listing Service database. These partner sites each have their own formatting, policies, and business models. As a result, in many cases an abbreviated version of the listing is displayed, omitting some of the more detailed fields.
Incorrect Information on Third Party Sites: Occasionally, partnering sites will display information in error which does not reflect the information that we have entered into your MLS listing.
While we can directly edit your MLS listing to ensure its accuracy, if the error is on the third party site, you will need to contact a partner site directly. We may need the assistance of the third party site to the correct the listing on their end.
First, review your listing on the MLS (see your confirmation e-mail to view your PDF flyer), or Request a PDF of your listing to review. This will help you to determine whether to request a correction from us using our listing update forms, or to reach out directly to the partner site in error.
If you find an error on a partner site, please do the following:
- Use the Request a .PDF of your MLS listing form to determine whether the error has occurred on our end.
- If you find the same error in the listing .pdf, submit a correction request using the General Update / Correction form.
- If the listing .pdf does not include this error, the mistake has occurred on the third party website. Please contact the support team of the website with the error in this case, as we are unable to edit listings directly on partnering sites.
Quick Support Links:
Updating Information: Partnering sites generally refresh their listing information every 24-48 hours to stay up to date with your "master listing" on the MLS. Occasionally, individual sites may take longer. If we have updated your MLS listing, and a partnering site has taken longer than 48 hours to update, please contact the support team of the website experiencing the delay to request a manual update.