AREAS WE DO NOT SERVICE
As it is our goal to always provide our clients with outstanding service due to the safety of our cleaning consultants and the utmost concern of your delicate items, we cannot provide the following services:
- Moving of any furniture
- Cleaning homes that have been infested with bed bugs
- Cleaning large areas of floors by hand
- Use of ladders higher than 3 feet
- Cleaning of cat litter boxes
- Handling of pet feces
- Cleaning of fireplaces
- Hand washing clothes
- Providing laundry services when the laundry facilities are not located inside your building
- Cleaning outside of windows that do not flip forward
- Cleaning outside of larger than standard size windows. Standard size windows are 40"W x 60"H
- Stepping on kitchen counters to clean the top of cabinets
- Reorganizing clothing closets. We only clean the bottom of closet floors
- Lifting or moving of heavy items
- Cleaning inside of toilets without a proper toilet brush
PAYMENT TERMS
Zen Home only accepts payment via credit card. We gladly accept American Express, Visa, MasterCard and Discover. The client has authorized Zen Home to bill all services performed one day prior to the cleaning appointment on the credit card that has been provided by the client.
The client understands that all credit card payments are processed one day prior to their scheduled cleaning appointment. Should Zen Home not be able to process a client's credit card payment one day prior to the day of the cleaning, the client's account will be subject to a $15.00 late payment fee.