24 Hour Cancellation Policy
At Spencer & Co., we have a 24 hour cancellation policy. If you need to cancel or reschedule your appointment, we ask that you do so outside of 24 hours of your reservation time. We try to run on scheduled time for appointments. Please arrive 5-10 minutes prior to your appointment time to avoid interfering with another client's scheduled time. Clients arriving 10 minutes or more after their appointment time risk not being serviced and being charged 50% of scheduled services. We require all clients to have a valid credit card information on file to reserve appointments.