The Incident register exists for the purposes of recording any incident or matter that could or does adversely affect the operational integrity of your business or your ability to comply with your authorised representative agreement. Incidents such as; failing CRM's, systemic failures in procedures, confidential matters about another staff member that requires compliance or licensee intervention are just some of the matters that need reporting in this register. Contact CSA for clarification if you think a matter needs inclusion in this register and you are not sure.