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Urgency
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1-High
2-Normal
3-Low
Category
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Workplace
Office 365
User management
Telephony
HR4you
Worplace
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Incident : Hardware or Operating System
Incident : Printing
Service request : Application installation (up to 3 days)
Service request : Password lost/change (up to 4 hours)
Service request : New hardware (up to 5 days)
Office 365
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Incident : E-mail
Incident : Lync
Incident : OneDrive
Incident : Word/Excel/Powerpoint/Other
Service request : New/edit shared mailbox or distribution list (up to 3 days)
User management
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Service request : Rights access/change (up to 1 day)
Telephony
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Incident : Mobile phone lost/broken
Service request : New/edit subscription (up to 3 days)
Service request : New phone (up to 5 days)
HR4you
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Incident : Various incident
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LAUSANNE
xentive sa
Avenue Mon-Repos 22
CH-1001 Lausanne
SCHLIEREN
xentive ag
Rütistrasse 14
CH-8952 Schlieren
Calculation workplace
Calculation office365
Calculation userManagement
Calculation telephony
Calculation HR4you
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