QUALITY ASSURANCE REPORT
Complete the appropriate sections
Today's Date
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Month
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Customer's Name:
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Customer Daytime Phone #
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Customer Email Address
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Customer's Full Address:
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Mover Company Name:
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Mover's Phone #
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Mover's Full Address:
Date of incident
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Month
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(Section 1) Customer Service Issue
Date & Time of Scheduled Move:
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Date & Time of Occurrence:
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Check all that apply
Mover didn't arrive at originally scheduled time
Mover didn't arrive on originally scheduled date
Mover exhibited unprofessional language or behavior
Mover exhibited unprofessional appearance (no uniform or no company logo on van/truck, etc.)
Mover charged different amount then originally quoted price
Other option
Describe Incident:
(Section 2) Other Type of Incident
Date & Time of Other Type of Incident:
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Describe "Other" incident
(Section 3) Steps for Resolution Taken by Trusted Movers Network Representative
Describe any type of adjustments and/or mediation given by TMN Representatives (including the movers; be very specific including names and titles)
SUBMISSION
Prepared By:
Final notes or comments
Submit
Should be Empty: