Performance Improvement Process
DATE
-
Month
-
Day
Year
Date Picker Icon
1
2
3
4
5
6
7
8
9
10
11
12
:
Hour
00
10
20
30
40
50
Minutes
AM
PM
AM/PM Option
Full Name
First Name
Last Name
FSM Name
First Name
Last Name
R12%
C-SAT
SHS (MTD)
Daily Completion %
IP Connectivity %
Job Type
Follow Up Date
-
Month
-
Day
Year
Date Picker Icon
Mandatory Stock Check List
Safety equipment on van and used properly
Yes
No
A1
*
Super Sat Buddy working properly w/ updated software
Yes
No
A2
*
Van layout utilized properly (is the van clean and organized)
Yes
No
A3
*
Ample stock of SHS products
Yes
No
A4
*
Did we do a pre-site walk through
Yes
No
A5
*
Stock Checklist Notes
Initial Customer Interaction Checklist
Yes
No
Was Status Customer SOP followed, did the tech give the customer a 30 minute prior courtesy call
Did we introduce ourselves professionally and assure the customer that their needs would be met or their problem resolved
Did we introduce SHS properly with at least three items brought to the customer’s house with brochure? Did the tech issue the customer the customer experience check list
Did we identify connectivity opportunity
Did we do a pre-site walk through w/ the customer
Customer Interaction Notes
Installation & Set Up Checklist
Yes
No
Was a proper install completed meeting the Core “6” requirements using the installation job aid
Was IP connectivity gained
Did the tech respect the customers home by cleaning up
Follow TJA when Troubleshooting
Did we complete a proper customer education explaining the basics of the system including inputs and TV2
Did the tech put pack out stickers on the remotes? (Was Auto Tune & Limited Mode used)
Did the tech explain the survey and use the C-Sat sheets and the importance of earning a 10
Was OVT conducted on Hughes DishNet job
Was the proper equipment used and tagged properly in ETA? Or Pixsys for Retail job?
ss and Helpfulness
Installation & Set Up Notes
Did you have to make any Safety on the spot corrections such as:
Yes
No
Use of cones
Bump cap
Safety glasses
Proper use of the ladder
Proper ladder carrying procedures
Dish to close to power
Checking power with outlet tester
Other Safety Issues (Note below)
Safety Notes
Further FSM Observations & Notes
Submit
Should be Empty: