Are you happy with your current AMS provider?
Yes
No
Please indicate how happy you are with your current AMS provider offerings on a scale of 1 to 5, with 1 being the lowest and 5 being the highest level of satisfaction.
1
2
3
4
5
My AMS provider’s customer service is effective and timely.
My AMS provides upgrades/add-ons on a regular basis to keep up with my association’s changing needs.
My provider regularly checks in with my association to make sure we are using the system to its maximum benefit.
My provider hosts a strong user community that offers me continued support and educational opportunities.
Is your AMS changing to meet the needs of your organization?
YES, through upgrades, add-ons, and/or special consulting services, my AMS provider can meet my association’s needs, even as our needs change.
NO, my AMS has been customized to meet previous needs.
If so, please indicate how:
Upgrades
Add-ons
Consulting Services
Can your AMS be configured to meet your changing needs?
YES
NO. When we want something different, the entire system has to be rebuilt to reflect the association’s new requirements.
If so, please select how this most impacts your organization:
Saves time on implementation
Causes less staff frustration
Reduces time upgrading the system when the AMS releases new versions and products
Do you and others in your organization feel that your AMS helps you work more efficiently?
YES, it provides me the tools I need to do my job.
NO, frustration over what our AMS can’t do is taking away from valuable time working.
How much time do you currently spend dealing with issues related to your current AMS?
1–2 hours/week
2–5 hours/week
5–8 hours/week
8–10 hours/week
10 hours or more/week
Does your current AMS help your organization understand why, how, and to what degree a member engages with you?
YES, our AMS tracks member engagement and provides us with information to grow member interest and involvement.
KIND OF, our AMS engagement model exists, but there’s little strategy involved beyond simply providing us a number.
NO, our AMS does not provide a built-in engagement model.
Do you feel your current AMS provider understands your mission and how this relates to member engagement?
YES, our AMS provider goes the extra mile to understand who we are and who we are serving.
NO, our provider seems to treat us with a one-size-fits-all approach.
Does your AMS provider primarily serve associations?
YES, it is clear that my AMS provider is association-focused.
NO, my provider serves a range of industries.
I DON’T KNOW, my provider doesn’t discuss other clients.
Do you have experienced consultants helping you work through your AMS’s technical issues?
ABSOLUTELY, my AMS provider offers a full suite of in-house technical and strategic consulting.
YES, my AMS provider has in-house consultants able to provide a full suite of technical services.
NO, we must rely on third-party vendors to provide technical support.
Has your AMS provider changed ownership recently?
YES, my AMS provider has been purchased or has merged with another company within the past 18 months.
NO, my AMS ownership has remained consistent.
How many people are on staff at your association?
1–10
10–50
50–100
100+
How many people at your association use or will be using the AMS?
1–10
10–25
25–50
50+
Approximately how much is your association’s annual revenue?
$1M–$5M
$5M–$10M
$10M–$25M
$25M+
Don’t know/Don’t wish to respond
Full Name
*
First Name
Last Name
E-mail
*
Association Name
*
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